At EliteGlass Window Services, we strive to provide top-quality service. If you are not satisfied with our work, please contact us within 14 days of completion, and we will work with you to resolve any issues. For custom window designs, deposits are non-refundable once the project has begun. Refunds are issued on a case-by-case basis for services that were not completed as agreed. Our priority is to ensure your windows meet your expectations and that you’re completely satisfied with the final result.